Refund Policy for HytaleUpdate.com
Last updated: November 9, 2025
At HytaleUpdate.com, we strive to provide high-quality pet food and toys. Your satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be issued.
1. Eligibility for Refunds
Refunds are applicable only if:
- The product received is defective, damaged, or incorrect.
- The refund request is submitted within 7 days of receiving the product.
- Proof of purchase (order number, invoice) is provided.
2. Non-Refundable Items
The following items are not eligible for a refund:
- Products damaged due to misuse or mishandling after delivery.
- Perishable items such as opened food packages or expired products.
- Products purchased on sale or promotional discounts (unless defective).
3. Refund Process
To request a refund, please follow these steps:
- Contact our support team at: support@hytaleupdate.com.
- Provide your order details and photos of the damaged or incorrect product.
- Once approved, we will process the refund within 5–7 business days using the original payment method.
4. Exchanges
If you prefer an exchange instead of a refund, please contact our support team. Exchanges are subject to product availability.
5. Shipping Costs
Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective product delivered).
6. Contact Us
If you have any questions regarding refunds or need assistance, please contact us at: support@hytaleupdate.com.
